Política de reembolso

Refund Policy

At Wigoria, we take product quality and order accuracy seriously. As an overseas manufacturer and exporter, we carefully inspect and pack each item before shipment. Please review our refund terms below:

1. Order Confirmation

• All orders are final once confirmed and paid.

• Please double-check the product details (type, length, color, quantity, etc.) before completing your purchase.

• Custom orders (including private label, custom packaging, or special specifications) cannot be modified or canceled once production begins.

2. Refund & Return Policy

• We do not accept returns or exchanges due to international logistics complexity and high shipping costs.

• However, if there is a proven issue with product quality or if you receive the wrong item, we will offer a suitable solution, which may include a partial refund or replacement in your next order.

• All issues must be reported within 5 days of receiving the goods, along with clear photos or videos as evidence.

3. Cases Not Eligible for Refund

• Delays caused by customs clearance or courier service (out of our control)

• Minor differences in color or length due to lighting or manual measurement

• Customer mistakes in choosing product options

• Used or altered items

4. How to Report an Issue

Please email us at [your email] with:

• Your order number

• A brief description of the issue

• Clear photos or videos of the product problem

Our team will evaluate and respond within 1–2 business days.