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Frequently Asked Questions (FAQ)

1. What products does Wigoria offer?

We specialize in high-quality human hair and synthetic hair products, including hair wefts, wigs, closures, frontals, hair extensions, ponytails, and more. We also offer customization options through OEM and ODM services.

2. Do you accept international orders?

Yes, we ship our products worldwide. Whether you’re based in the United States, South Africa, the UK, or any other country, we are happy to fulfill your order.

3. How long will it take to receive my order?

We process orders within 2-3 business days. Spedizione time depends on your location. We offer various shipping methods to ensure your order arrives as quickly as possible.

4. What payment methods do you accept?

We accept payments via PayPal and other secure methods. PayPal is safe and widely trusted for international transactions.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track the progress of your shipment.

6. Can I modify or cancel my order?

Once an order has been placed, it enters our processing system quickly. Therefore, it may not be possible to make changes or cancel your order. If you need to modify an order, please contact us as soon as possible, and we will try to accommodate your request.

7. Do you offer refunds or exchanges?

Due to the nature of our products and international shipping, we do not offer refunds or exchanges. Please carefully review your order before confirming your purchase. If there is an issue with your product, please contact our support team, and we will assist you.

8. Are the wigs and hair products high quality?

Yes, we pride ourselves on offering premium quality hair products. Our human hair is 100% cuticle-aligned, and our synthetic wigs are designed to look and feel like real hair. All our products undergo strict quality control to ensure they meet the highest standards.

9. How do I care for my wigs and hair extensions?

Proper care is essential for long-lasting wear. We provide care instructions with each product. For wigs, we recommend gentle washing with sulfate-free shampoo, air drying, and storing them properly when not in use.

10. Do you offer customization or bulk orders?

Yes, we offer both OEM and ODM services for customized wigs, hair extensions, and packaging. We also accept bulk orders. Please contact us for more details on pricing and minimum order quantities.

11. How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team via email at [insert email] or by visiting our contact page [insert contact link]. We strive to respond to all queries within 24 hours.

12. Is my personal information secure when shopping on Wigoria?

Yes, we use the latest encryption technology to protect your personal and payment information. We are committed to safeguarding your privacy and ensuring a safe shopping experience.